Ask us to delete your messaging data

Send a deletion request

Email info@touly.ai with the subject Touly Messaging data deletion. You do not need a Touly account, a Facebook login to this site, or a payment.

1. Tell us which channel you used: WhatsApp, Instagram or Facebook Messenger.
2. Provide the phone number or profile handle you used, the Touly business account you contacted, and an approximate date range.
3. Tell us whether you want all your messaging data deleted or a specific date range.

Do not send passwords, SMS codes, identity documents or the contents of your private conversation. If we need to verify ownership, we will ask for the minimum information needed and explain how to confirm control of the relevant messaging account.

What happens next

We will review your request, verify the account where needed, remove the matching messaging data held by Touly, and confirm the result or explain any specific limitation. Where you linked WhatsApp reminders, this includes the corresponding contact details, reminder choices and delivery records as applicable. We aim to respond within 30 days. Incoming payloads also expire after 30 days and are removed with associated event records by a daily cleanup job. If you message us again, that creates new incoming data.

Which copies this covers

This request covers Touly's captured WhatsApp, Instagram and Messenger data. It does not delete your Meta account or copies on Meta's systems or other people's devices. Use those services' controls for those copies. Removing an app from Facebook alone is not a substitute for asking Touly to delete its captured message data.

Your Touly app account

To delete a Touly app account, sign in and open Settings → Account → Delete your account. The app provides a 14-day cancellation window before permanent account deletion. This is separate from deleting captured incoming messages. If you explicitly linked WhatsApp reminders, deleting your app account also removes its linked reminder contact, preferences and queued reminders. Incoming payloads follow their separate retention period; email us to request their earlier deletion. If you cannot sign in, email us for help.

Read the messaging privacy notice and site privacy policy for more information.